Policy Statement:


The client has a right to complain about the care or services he/she has received at the Centre. Complainants have the right to have their complaint reviewed and redressed without fear of embarrassment or reprisal. The complaint can be regarding a staff member, a volunteer, or a student, in this policy generally referred as ―staff. A complaint may be made in person, by telephone and, or, in written format. The Client Complaint Policy and Procedures shall be posted in visible areas. A copy may be provided to any person on request. Resolution of the complaint should be timely so as not to delay appropriate action for the complainant

To view details of the Client Complaint Policy click on the link below:

Client Complaint Policy

The Client Complaint Policy is also available in accessible formats; please inform staff if such supports are needed.

Large print, sign language, and audio description

Interpretation support is available if you wish to receive the policy in a language other than English.

If you have any questions or need help understanding the policy, please speak to a staff at the Centre or call (416) 703-8482 ext. 100.