Strategic Plan 2012 – 2016

Strategic Directions

  • Client Centered Collaborative Care and Services
  • Partnerships
  • Healthy Organization

Client Centred Collaborative Care and Services

Improve priority client access to all of CTCHC’s health care services

  • Increase number of new priority clients
  • Increase number of service options Reduce wait times

Improve Health outcomes and service experience for CTCHC clients

  • Increase evidence informed practices
  • Clinical and quality of care indicators met
  • Client feedback on level of involvement improved

Healthy Organization

Promote a safe, healthy, viable, competent and effective organization

  • Management Structure Review
  • Streamline internal administration
  • Establish workload targets for each service area
  • Implement systemic workload/quality review to ensure targets are met


Maintain and develop strategic reciprocal community partnerships

  • Criteria and process for partnership development
  • Documentation of partnership agreements are maintained
  • Systemic evaluation of partnerships and benefits to clients

Queen West Strategic Plan — 2012 – 2016