Case management is a collaborative process of staff working with the client to assist them in navigating the social system that impacts on their quality of life. Examples of these social systems include education, housing, employment, Ontario Works/ODSP, legal, and immigration. Our case management service is a client-centered approach to ensure that the client has a major say in identifying goals and service needs. The goal of case management is to empower the client, to draw on their strengths and capabilities, and promote an improved quality of life by facilitating timely access to the necessary supports. Our model of support is trauma-informed, which incorporates anti-oppression and harm reduction principles. We respect the diversity of our clients, and work to develop their capacity, focusing on their strengths.

Case management involves an assessment of challenges identified by the client, joint planning, advocacy and ongoing monitoring and evaluation. We work with clients who are:

  • Homeless
  • Under-housed
  • Unemployed
  • New immigrants and Refugees
  • Experiencing Mental health issues
  • Accessing OW & ODSP
  • Experiencing literacy issues
  • Substance users

Services provided may include:

  • Assistance with navigation of other institutions such as medical care, legal, immigration
  • Housing support
  • Employment support
  • Referrals to other community organizations or government services
  • Pregnancy and parenting supports, including child protection involvement
  • Food security
  • Completing applications/forms
  • OW/ODSP support
  • School/OSAP applications
  • Settlement immigration issues
  • Accompaniment to key appointments in the community
  • Advocacy

To book an appointment please call Central Intake (416) 703-8482, ext. 2100

Referrals can be made from other community agencies, health professionals or self-referral.