Youth Case Management Services provides support to youth between ages of 16 to 29 years who are homeless, under housed, in conflict with the law, experiencing mental health issues, substance users and or marginalized youth. Youth case management is a collaborative process that assesses, plans, implements, coordinates, and evaluates options for clients. Case management goals are jointly established by the client and case manager, with an assessment of priority items.

Our case management service uses a client-centered approach to ensure that the client has a major say in identifying goals and service needs. The goal of case management is to empower the client, draw on their strengths and capabilities, and promote an improved quality of life by facilitating timely access to the necessary supports. Our model of support is trauma-informed, which incorporates anti-oppression and harm reduction principles. We know that certain communities of youth face stigma and discrimination. We respect the diversity of our clients, and work to develop their capacity, focusing on their strengths.

The goal of case management is to assist clients with navigating institutions through accompaniments to key appointments, advocacy, referrals and other practical supports as identified by the client. Examples of such support could be housing, education, accessing social services, budgeting, completing forms, accessing food banks, shelter referrals, and legal issues.

We provide support to youth with mental health issues to ensure linkages to supports within their community. For youth with literacy issues, we offer support in completing applications for post-secondary programs and the OSAP process.

Referrals can be made from internal service providers, other community agencies, or by the individual wanting to access case management support.

Appointments can be weekly or bi-weekly. Length of counselling is determined on a case-by-case basis depending on case management goals established with the client.

*For new clients or individual that just needs a single session, come to our Youth Drop In on Wednesdays 4:00 p.m. – 6:00 p.m.

For more information, please call (416) 703-8482, ext. 2100.